Terms of service

  1. Company identification
    Perlafine - Voldersstraat 4
    8790 Waregem -Belgium
    Tel. 0473 28 17 26
    Email: info@perlafine.com
    VAT: BE 0865.873.765

  2. Application General Conditions

    These terms and conditions apply to all orders and the entire contractual relationship established through the website http://www.perlafine.com regarding the items offered on them.

    Before concluding the agreement, you must tick during the ordering process to have read these general terms and conditions and to accept them in full and unconditionally.

    Perlafine reserves the right to change the conditions. Any changes to the Terms will apply to orders placed on or after the date of the change.
    Therefore, please consult the latest version of these General Terms and Conditions of Sale at any time on the website.

  3. Prices
    All prices are in EURO including 21% VAT and excluding shipping costs.
    The price specification refers only to the items as it is verbatim. The accompanying photos are for decorative purposes and may contain elements that are not included in the price.
  4. Orders and payments
    For payment you can choose from the following possibilities:
    iDEAL (Mollie) , Bancontact (Mollie) and PayPal (Mollie).
    Any inaccuracies in the invoice must be reported by the customer directly to Perlafine, so that we can correct the amount.

  5. Shipping costs
    From an order of 20 € there are no shipping costs to Belgium
    From an order of 75 € there are no shipping costs to the Netherlands.

    Standard shipping costs
    Netherlands: 7.40 EURO
    Belgium: 4.95 EURO
    France: 13.58 EURO

  6. Delivery and execution
    Delivery in Belgium, the Netherlands and France.
    Shipments done n via GLS flex delivery.

    Delivery always takes place at the specified address by the customer,
    if an incorrect address has been provided for delivery, Perlafine cannot be held responsible. If an incorrect delivery address has been provided, the error is entirely with the customer and additional costs will be charged to the customer.

    The ownership and risks of the products will pass to the customer after receipt of the products.

    The stated delivery times are only an indication, we cannot be held responsible for any delay. If there is a delay, the consumer will be informed within 30 days after the purchase.

    If the items cannot be delivered, any sums paid by the buyer will be refunded at no additional cost.


  7. Right of withdrawal
    The customer has the right to withdraw from the contract within 14 calendar days without any justification.

    The products must be returned in the original packaging, in perfect condition and with the original labels. This must be done within 14 calendar days and is at the customer's own risk and expense.

    Any damaged or incomplete product will not be refunded, will still be exchanged.

    Any sums paid will be refunded to the customer within 14 days after receipt of the products excluding shipping costs.

    The customer must also notify Perlafine when he wants to invoke the right of withdrawal within 14 calendar days, via the email address : info@perlafine.com. We will then send the steps to be followed by mail.

    Soldered items cannot be returned.

  8. Offer
    All images, specifications are indicative and cannot lead to compensation or termination of the agreement.

    Perlafine cannot guarantee that the colors shown exactly match with the real colors of the products.

    The offer is without obligation. Perlafine is entitled to change and adjust the offer.

    If you would like more information about the articles, you can always do this by mail. (info@perlafine.com)

  9. Guarantee
    The products purchased on this webshop are covered by the guarantee for hidden defects and the guarantee in case of consumer purchase, both provided for in the Civil Code. We are only responsible for damage resulting from intent or gross error. We are not liable for general or special indirect damage of any kind suffered by the buyer.

  10. Force Majeure
    Perlafine is not liable for delays in performance or failure to perform our obligations due to events beyond our normal control. This includes: production interruptions, manpower, transport delays, strikes, lockouts, work interruptions, which may affect both ourselves and our suppliers, even if they are foreseeable.

  11. Applicable law
    These general terms and conditions and agreements drawn up on the basis thereof are regulated by Belgian law. Only the courts of Kortrijk (Belgium) have jurisdiction to rule on this matter.

  12. Property rights
    No information or pictures of our site may be copied or used without our express permission